Festive Season Delivery Schedule
Recognising that many of you will be purchasing coffee beans & equipment as gifts, we want to make sure you get your orders in on time to avoid disappointment. The availability depends on the typical time to dispatch. Please refer to the table below to see when to order by to ensure we can get it to you before Christmas.
Please note that these deadlines only apply if you live in a main centre or regional area which is regularly serviced by couriers. If you live in an area that may be considered 'remote', it's always a good idea to check with us before ordering if you need your order by a certain date.
Order cut-off for delivery before the 24th of December*
Typical time to dispatch
Delivery to Main Centres
Delivery to Regional Areas
Delivery In Cape Town & Surrounds
|Dispatch within 1-2 working days
|Tuesday, 20 December, before 12h00||Monday, 19 December, before 12h00||Wednesday, 21 December, before 12h00|
|Dispatch within 2-4 working days
|Monday, 19 December, before 12h00||Thursday, 15 December, before 12h00||Tuesday, 20 December, before 12h00|
|Dispatch within 1 week or more
(certain marked items)
|Wednesday, 14 December, before 12h00||Tuesday, 13 December, before 12h00||Thursday, 15 December, before 12h00|
* Payment must have cleared by the order deadline. Payfast payments clear immediately but if you pay by Regular EFT, please make sure to send proof of payment by the deadline.
You can also collect your order in Cape Town
We're open every day Monday - Friday, except the public holidays, till 16:30 for collections. If you're in or near Cape Town, you can collect your order at our office in the CBD. Just select the collection option on the cart page (where our address is also listed) and wait for the confirmation email to say your order is ready. Most equipment can be collected same day. Coffee beans may require 1 working day.
Gift vouchers are delivered by email!
If you've missed the order cut-off, and you need a last minute gift, our gift vouchers can be printed out and are delivered by email automatically on payment clearing! If you're ordering during the public holidays, use Payfast to pay by card and ensure you get it right away.
Making sure you get your order in time
We will make every effort to get you your order in time. While we cannot guarantee deliveries by a certain date, we send your items with CourierIT or WumDrop (in CPT) both of whom have a proven track record of delivering on time around the holidays. Nevertheless, there are certain things you can do to help us get your order to you on time:
- Make sure to give us an address where someone will be available all day to sign for an order
- Please give us valid contact details so we can contact you if there are any issues
- If you definitely need the order by a certain date that is fast approaching, please put this in the order notes on the cart page
Having coffee during the holidays
We recognise that you may run out of coffee over the holidays and need us to send you some more, or even get a last minute gift. The great news is that we, and our couriers, will be operating (limited hours) throughout the festive period except for the public holidays. You will still be able to place orders between the 25th & 1st, but please bear in mind that dispatch and transit times may be a bit longer than usual.
Some of our coffee roasters will also still be operating and we will be sure to let you know whose coffee beans are available. Nevertheless, we'd encourage you to stock up before the holidays!
Each of our coffee roasters and suppliers have different closure dates. When they have closed and their products are no longer available until after the holidays, this will be indicated on the individual product page under the "Add to cart" button. If your order includes any items that are not available due to closures, your order will be processed once those items are available again.
Please note most equipment and accessories will not be affected by closures as we hold inventory
If in doubt, contact us!
Perhaps most importantly, if you're ever in doubt about order deadlines, delivery timing, gift ideas or anything else, please contact us by live chat, email or phone. We are going to do our best to be available as much as possible and we will never take more than a working day to get back to you.