Below you'll find Cape Coffee Beans' return & exchange policy. Should you have any queries on what is outlined below, please feel free to contact us via live chat or using the details on our contact page.
You may return any equipment you purchase at Cape Coffee Beans within 30 days of purchase, provided that it is unused, undamaged and in its original packaging.
If any item without an extended warranty has a manufacturer fault, you can return it any time up to 90 days from the date of purchase for an exchange, regardless of whether it has been used or not. However, we will need to inspect the item to confirm that there is a fault before sending out a replacement.
If your item comes with a warranty (specified on the product page), an exchange will be available for the period specified from the purchase date.
If you believe something you ordered does have a manufacturer fault, please use the details on our contact page to let us know about the issue, or simply respond to your original order confirmation email, which will make finding your original order much easier. We may request photos or additional information.
As coffee beans are a perishable product, we do not accept returns where there is no quality issue with the product you received. Unfortunately we can't guarantee that what you order will be to your personal taste, so please only order small quantities if you're uncertain about a new coffee you're trying for the first time. Please remember to use your beans when they are fresh (within 4-6 weeks of roast) for the best results!
The roasters we work with have been chosen because of the high quality of the coffees they source and roast, so we rarely see quality issues with their beans. Nevertheless, if you suspect there is a quality issue with what you have received, please let us know by responding to your order confirmation email or using the contact page. We will happily liaise with the roaster on your behalf to arrange for a replacement.
Returns are processed at our head office in Cape Town:
Office 109, MSK House
Cape Town 8000